Regenerating FTP Passwords

Merchant Admins and Developers can regenerate their FTP passwords if it becomes compromised or forgotten. Merchants must have existing FTP credentials, including a username that consists of a transmitter ID preceded by the letter U (e.g., U12345).

To regenerate your password, complete the following steps:

1. Navigate to the Locations Datagrid by clicking Locations on the Dex Main Menu. The Locations Datagrid displays.
2. Enter the Location Name or Location ID in the Search field or use the Status, States, Postal Code, Services, or PayFac Profile ID filters to narrow down the list of locations.
3. When you find the desired merchant location, click the row on which it's listed. The Location's Detail screen displays.
4. Click the Credentials tab.
5. Click the Regenerate link under the FTP Password field. A Regenerate FTP Password modal displays.
6. Select the Yes, I understand and wish to regenerate it checkbox to activate the Regenerate button.
7. Click the Regenerate button. Dex returns you to the Location's Details Screen and displays the regenerated FTP password credential under the FTP Password field.
8. Click the Copy link to copy the value to your computer's clipboard. To ensure continued service, update any software integrations or point-of-sale terminals that use FTP credentials to transmit files to Forte.