Working with Card Services Settings

User's with the appropriate permissions can view and modify the Address Verification Services (AVS) and Card Verification Value (CVV) settings of a merchant's account from the Location's Details Screen in Dex. Obtaining an AVS match and requiring CVV values reduces credit card fraud—especially for card-not-present merchants—and greatly reduces the merchant's risk of chargebacks and fraud dispute liability. CVV matches provide a quick method of customer identification and card verification for card-not-present transactions. The AVS system compares the ZIP or Postal Code provided by the customer to the ZIP or Postal Code of the customer billing address on file with the credit card issuer. In Dex, you can view and configure whether or not to require CVV values and configure your AVS settings to either warn you or decline the transaction in the event of a ZIP code mismatch.

Viewing CVV Settings

To view the CVV settings of a merchant location, complete the following steps:

  1. Click Locations on the Dex Main Menu. The Locations Datagrid displays.
  2. Enter Location Name or Location ID in the Search field or use the Status, States, Postal Code, or Services filters to narrow down the list of locations.
  3. When you find the desired merchant location, click the row on which it's listed. The Location's Detail screen displays.
  4. If not already selected, click the Products and Services tab.
  5. Click the on the Card Services row. Details about the merchant's credit card services display.
  6. Look for the Card Verification Value (CVV) field. This is the field applicable to CVV checks. The value in this field indicates whether CVV submission is Optional or Required.
  7. Click the on the Card Services row to close it.

Editing CVV Settings

To edit the CVV settings of a merchant location, complete the following steps:

  1. Click Locations on the Dex Main Menu. The Locations Datagrid displays.
  2. Enter Location Name or Location ID in the Search field or use the Status, States, Postal Code, or Services filters to narrow down the list of locations.
  3. When you find the desired merchant location, click the row on which it's listed. The Location's Detail screen displays.
  4. If not already selected, click the Products and Services tab.
  5. Click the Edit icon that displays on the Card Services row. The Edit Card Services Modal displays.
  6. Click the CVV tab. The Card Verification Value (CVV) field displays.
  7. Select whether you want to make this value Required or Optional for customers by selecting the applicable radio button.
  8. Click the Save button to update the settings and return to the Location's Details screen.

Viewing a Merchant's AVS Settings

To view the AVS settings of a merchant location, complete the following steps:

  1. Click Locations on the Dex Main Menu. The Locations screen displays.
  2. Enter Location Name or Location ID in the Search field or use the Status, States, Postal Code, or Services filters to narrow down the list of locations.
  3. When you find the desired merchant location, click the row on which it's listed. The Location's Detail screen displays.
  4. If not already selected, click the Products and Services tab.
  5. Click the on the Card Services row. Details about the merchant's credit card services display.
  6. Look for the Postal Code and Postal Code Mismatch fields. These are the fields applicable to AVS checks. The values in these fields indicate whether you want to make the Postal Code field Required or Optional, and whether you want Forte to Warn you of a mismatch, to automatically Decline the transaction, or to not perform the AVS check at all (i.e., Don't Check).
  7. Click the on the Card Services row to close it.

Editing a Merchant's AVS Settings

NOTE: Only Merchant and Enterprise Admins can edit AVS settings.

To edit the AVS settings of a merchant location, complete the following steps:

  1. Click Locations on the Dex Main Menu. The Locations screen displays.
  2. Enter Location Name or Location ID in the Search field or use the Status, States, Postal Code, or Services filters to narrow down the list of locations.
  3. When you find the desired merchant location, click the row on which it's listed. The Location's Detail screen displays.
  4. If not already selected, click the Products and Services tab.
  5. Click the Edit icon that displays on the Card Services row. The Edit Card Services modal displays.
  6. Under the Postal Code field, select whether you want to make this field Required or Optional for transactions. If you select Optional, the only Postal Code Mismatch options available are Don't Check or Warn.
  7. Under the Postal Code Mismatch field, select one of the following actions you want Forte to do in the event of a mismatch:
    • Warn
    • Decline
    • Don't Check - Default
  8. Click the Save button to update your settings and return to the Location's Details screen.