Subscribing to Notifications

Dex Notifications give you the ability to keep tabs on your business by simply opening your preferred email application. Do you need to know if a transaction was declined? Need to track merchant applications that go into pending status? Want to know if and when you win or lose a dispute? By subscribing to notifications, you'll know immediately when an event occurs. This enables you to resolve issues faster and/or simply track your sales more efficiently by logging into your email account.

Dex sends notification emails to the email address you use to log into Dex (i.e., your Dex username) and only sends emails when a trigger event occurs. Trigger events are comprised of three elements: a resource (e.g., transactions, schedules, applications), an action (e.g., create, delete, sale, update), and a result (e.g., approved, success, declined). Currently, Dex supports standard notifications (i.e., available to every user of Dex) for the following commonly used resources. Each notification contains one action and one result.

Category Event
Disputes

  • New Disputes*
  • Dispute Adjustments
  • Dispute Status Changes*:
    • Accepted
    • Chargeback to Chargeback 2
    • Documents Needed
    • Exception
    • Expired
    • Fulfilled
    • Lost
    • Pending
    • Recalled
    • Reviewing
    • Won
IP Allow Lists

  • Unauthorized Access
  • Allow List Updated
  • Allow List Deleted
  • Allow List Enabled
  • Allow List Disabled

*Merchant Admins are automatically subscribed to notifications for New Disputes and the Dispute Status Changes of Won, Lost, and Documents Needed. Users with the Dispute Manager role must subscribe to the New Dispute notification. Enterprise users are automatically subscribed to the New Dispute and the Dispute Status Changes notifications. Users with the Dispute Manager role must subscribe to the New Dispute notification.


Subscribing to a notification is simple and can be done on any screen in Dex by completing the following steps:

  1. Click the Notifications icon in the upper right-hand corner of the Dex application.
  2. A Subscribe to Notifications Slider Modal displays on the right of your screen. Look through the notifications currently defined for your organization. NOTE: If you do not see the notification to which you'd like to subscribe, contact Forte Customer Service.
  3. Click the toggles (i.e., turn them green) next to each notification to which you'd like to subscribe.
  4. Click the Exit button to close the Subscribe to Notifications Slider Modal and return to Dex.

When a trigger event occurs, Dex emails you detailed description of the event. Notification emails do not contain sensitive data (e.g., full account numbers) and will occur immediately after the trigger event. If your email account has active junk mail filtering, you may need to add noreply@forte.net to your list of safe email addresses (if you haven't done so already).

Suspended users will continue to receive the notifications they have subscribed to.

Deleted users will no longer receive subscribed notifications once the id is set to “Deleted”.

To unsubscribe to a notification, follow the same steps as subscribing and click on the slider (i.e., turn them gray) next to each notification to which you’d like to unsubscribe.