Creating a New Password

Dex enables you to easily change your password within the application without having to go through the identity verification process necessary when recovering a password. This is helpful for when you suspect your password may have been compromised or you've received a notification advising you to change your password. NOTE: To ensure the security of your data, Dex will prompt you to change your password every 60 days.

To update your Dex password, complete the following steps:

  1. Log into Dex using your current credentials.
  2. Click on the User icon in the upper right corner, and select My Profile. Your Dex Profile Page displays.

  3. Click the Edit icon on your My Profile page.

  4. You are directed to the Edit Profile page. Click the Edit icon next to Password.

  5. Complete the two- factor authentication (Extra Security Step required and Enter the Code) pages.

    Note: Users are locked out of Dex for a period of fifteen minutes(15 minutes) if a wrong code is entered five times (5 times) consecutively while enabling the two-factor authentication.

  6. Once you have completed the two-step authentication, you are directed to the Security pop-upwhere the Password section is expanded to enter your password.

  7. Enter your current password in the Current Password field.
  8. Enter a new password in the New Password and Confirm New Password fields. The new password must conform to the following requirements:
    • A minimum of 14 characters
    • Cannot contain three consecutive, identical characters (e.g., 111, aaa, or @@@)
    • Includes at least 1 number (e.g., 1, 2,3 etc.)
    • Includes at least 1 lowercase letter (e.g., a, b, c, d, etc.)
    • Includes at least 1 uppercase letter (e.g., A, B, C, D, etc.)
    • Includes at least 1 of the following special characters: !, @, #, $, %, ^, or &.
    • Must be different than the previous five passwords
    • Must be different than your login name
  9. Click the CHANGE button. Dex returns you to the Edit Profile page.

  10. Click the X icon to exit the Edit Profile page and return to the My Profile page.

After changing your password, Dex sends a "Password Changed" confirmation message to your email.