Recovering Your Password

Everyone forgets their password sometimes. Luckily, Dex provides you with an easy method for changing your password and recovering access to your data. You'll need the email address you used during the Dex registration process. If you don't have access to your registration email address, contact Forte Customer Service at 866-290-5400.

If you can't remember your password, complete the following steps:

  1. Click the Forgot password? link on the Dex Login page. Dex displays the Forgot Your Password page.
  2. Enter the email you used to register for Dex in the provided field.
  3. Select the I'm not a robot reCaptcha challenge checklist to prove you're human.
  4. Click the Next button. The Extra Security Page displays.
  5. Select the Method to receive the verification code and click on Send Code. Dex sends you a unique, six-digit verification code and directs you to the Enter the Code screen..
  6. Enter the code in the provided fields and click the Verify button. If you didn't receive the code, click the Resend Code to initiate the creation of a new code. After verifying your code, the Create your new Password page displays.

    Note: Users are locked out of Dex for a period of fifteen minutes(15 minutes) if the code entered don’t match five times (5 times) consecutively.

  7. Enter your new password in the data fields. Dex passwords must meet the following requirements:
    • A minimum of 14 characters.
    • Cannot contain three consecutive, identical characters (e.g., 111, aaa, or @@@)
    • Includes at least 1 number (e.g., 1, 2,3 etc.)
    • Includes at least 1 lowercase letter (e.g., a, b, c, d, etc.)
    • Includes at least 1 uppercase letter (e.g., A, B, C, D, etc.)
    • Includes at least 1 of the following special characters: !, @, #, $, %, ^, or &.
    • Must be different than the previous five passwords
    • Must be different than your login name
  8. After creating and entering your new password, click the Save button. Dex returns you to the Dex Login Page where you can enter your username and new password to access your data. For security purposes, Dex also sends a "Password Changed" confirmation message to your email.